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1.8 Sony will bear the expense of transport where transported by Sony or its Authorised representatives. Back to PlayStation.com.PlayStation.com. 2.3 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product. Find troubleshooting for common questions and issues on the PlayStation® support site. Electronic copies of the warranty card, primary user manual, and other documentation are available online. Limited Extended Warranty for a period of + two (2) years shall apply and extend warranty period from 1 year to 3 years from date of purchase. its been about ~ 2 weeks so far including holiday weekend. To get the full experience on Sony.com, please change your settings to allow JavaScript. 0844-176-0266. The following statement only applies to New Zealand purchases: Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA). Sony warrants that the Equipment shall be free from defects in materials or workmanship during the Warranty Period (defined below). 2.9 To any wear and tear including to projector lamp or optical block assembly if the product is used in commercial, industrial, educational or rental applications. bill of sale, invoice or purchase receipt) with your claim. 3.1 Sony will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or (3) for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage. In general, Sony offers a standard 1 year guarantee that covers almost all Sony products. To find the nearest Sony Authorised Service Centre, either contact Sony Australia on 1300 13 7669 or use the Service Centre Locator found in the support section at www.sony.com.au (Australia) or contact Sony New Zealand on 0800 766 969 or use the Service Centre Locator found in the support section at www.sony.co.nz (NZ). Your browser's Javascript functionality is turned off. YEAR END PROMO 2020 Bring home your favourite Sony products at fantastic prices for a limited time only. Sony and the Environment How we’re reducing our eco-footprint through energy efficiency and recycling initiatives. Sony Music Classic artists to today’s stars, local and global. Any other expense of claiming the warranty will be borne by you. Please contact Sony's Customer Service Call Center … Electronic copies of the warranty card, primary user manual, and other documentation are available online. Sony Music Classic artists to today’s stars, local and global. In order to view your product locker or submit a claim request, please log in or create an account to continue. * For Sony Mobile and Xperia™ Z Tablet Users, the repairing and warranty service is provided by Xperia™ care. If you are required to return the product to a Sony Authorised Service Centre, Sony will provide details of the centre to you. Please turn it on so that you can experience the full capabilities of this site. IMPORTANT: Electronic copies of warranty information may not be available for all models. Sony Electronics Inc. (for U.S. purchases) warrants this product ("Product") against defects in material or workmanship for two (2) years from original retail purchase when purchased directly from Sony or a Sony Retailer. The Sony Standard Warranty is provided by Sony Australia Limited (ABN 59 001 215 354), Level 3, 165 Walker Street, North Sydney 2060 (for Australian purchases) and Sony New Zealand Limited (C/N 533502), Level 1, 100 Ponsonby Road, Ponsonby, Auckland, New Zealand (for … Sony Pictures The hub for your favourite movies and TV shows. Sony Pictures The hub for your favourite movies and TV shows. DO REGISTER your Sony Product to get the Sony Product Warranty Coverage, otherwise repair services will be on chargeable basis. Sony® product warranty information, including what is covered by the warranty, is part of the documentation inside the box for each Sony product. Visit this section to read the full terms and conditions of your Sony consumer warranty or professional product warranty. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. (Except where listed below). Called Sony warranty and had to schedule a service to my house. Any other expense of claiming the warranty will be borne by you. The screen turns off when I close the cover, The screen is too dark when I close the cover, The screen turns off when the cover is open, The screen doesn’t turn off when I close the cover, All Mobile, Tablets & Smart Devices products. 1.3 To make a claim under the Standard Warranty you will need to: a) If you believe that your product requires warranty assistance please go to the Sony website for self-help guides and support. Sony and the Environment How we’re reducing our eco-footprint through energy efficiency and recycling initiatives. Guy came in replaced a part but did not fix the issue. Sony Music Classic artists to today’s stars, local and global. Sony and the Environment How we’re reducing our eco-footprint through energy efficiency and recycling initiatives. 2.0 To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply: 3.0 To the full extent permitted by law but subject always to section 1.1: For further details or to find your nearest Sony Authorised Service Centre please contact: For Australia: www.sony.com.au/support or www.sony.com.au/contactus, For New Zealand: www.sony.co.nz/support or www.sony.co.nz/contactus. 2.6 To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications. Hurry! The Limited Extended warranty can be purchased within the expiry date of one year Sony initial standard Warranty. Manuals are posted on your model support page. 1.6 Included in the Standard Warranty for Australia & New Zealand is an on-site or in-home pick-up service for products indicated in the table below. Use the above link button to know whether your product is covered under warranty or not before visiting physical location α Alpha Interchangeable Lens Cameras & Lenses. Sony Indonesia warranty is entitled for 1 year coverage (spare part and service) "free of charge" should there be an occurrence of any problem in your product. In New Zealand call toll free 0800 SONYNZ 0800 766969 and follow the prompts. # My Sony members will get additional 3 months warranty service if warranty registration is done within one month from the purchase date. Australia - Toll Free on 1300 13 7669 or www.sony.com.au/support or www.sony.com.au/contactus, New Zealand - Toll Free on 0800 766 969 or www.sony.co.nz/support or www.sony.co.nz/contactus, Be the first to hear about sales & offers, new arrivals, latest trends, events, brand news + more, For Service return to Sony Authorised Service Centre. 2.8 To service of any product whilst it is outside Australia and New Zealand. For Sony, it's required that you get in touch with them directly. The TV you have purchased automatically is provided with the 5 year manufacturer’s warranty, however if you wish to receive a personalised certificate of warranty registration please contact Sony by calling. When you purchase a Sony product, you have the peace of mind in knowing that your product is covered by Sony's Standard Warranty. Sony Pictures The hub for your favourite movies and TV shows. Sony and the Environment How we’re reducing our eco-footprint through energy efficiency and recycling initiatives. When you purchase a Sony product, you have the peace of mind in knowing that your product is covered by Sony's Standard Warranty. The warranty may be on a separate card or as part of the Primary User Manual (usually the User's Guide or Operating Instructions). smartphones) offer a standard 2 year guarantee lamps, projectors and batteries have a more limited guarantee For service return to Authorised Service Centre. 1.5 If the product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data. Sony Laptop authorized service centers list in Hyderabad Check list. If service is on-site or in-home pick-up service, Sony will contact you to make arrangements for on-site service or pick-up. The warranty may be on a separate card or as part of the Primary User Manual (usually the User's Guide or Operating Instructions). In this video, you will see How to claim earphone warranty in the service center. To check the warranty status of your product, please register your products here. WARNING: eCigs, Vape Pens, and Lithium-Ion Batteries. For both Australia and New Zealand you can also visit the Sony support section located on our website, contact details listed below. The following statement only applies to Australian purchases: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For warranty conditions for Sony product purchased outside of Australia and New Zealand, please refer to the terms and conditions that accompanied your product or refer to your place of purchase. 1.7 The product will be at the owner's risk whilst in transit to and from the Sony Authorised Service Centre, unless transported by Sony or its Authorised representatives. I cannot use the display together with the Style Cover Touch, what can I do? Note: The following terms and conditions relate to the warranty of Sony products (other than Sony professional products) purchased within Australia and New Zealand ONLY. Manuals are … I m going to sony service center for a replacement for my sony earphone. All Sony product owners with PT. The offer is not applicable to PlayStation®, Sony Mobile, headphones and specified items. This warranty card shall only be valid in the territory of the republic of Indonesia and commence from the … I bought my console just before xmas, after playing for only a couple of months the R2 button no longer goes back to reset, so its permanently on. LIMITED WARRANTY (U.S. Only) Sony Electronics Inc. (“Sony”) warrants this product against defects in material or workmanship for the time periods and as set forth below. I phoned Sony and was told I would have to pay for an extended warranty You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. 1.1 The benefits given to you in Sony's Standard Warranty are in addition to other rights and remedies you have under law in relation to the products to which Sony's Standard Warranty relates. b) In Australia contact the Sony Call Centre on 1300 13 7669 to register your claim and provide the details to enable Sony to assess the claim. All you gotta do is make sure that the issue with your product is eligible for warranty claim. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. 2.5 To any third-party software or hardware not contained in the product as originally configured by the manufacturer. 1.3 To make a claim under the Standard Warranty you will need to: a) In Australia contact the Sony Call Centre on 1300 13 7669 to register your claim and provide the details to enable Sony to assess the claim. The best of what Sony has to offer on iOS or Android. Additional 3 months warranty period for on-line registration(except BRAVIA, Projector, PlayStation and XPERIA smartphones & tablets only). ... Warranty Information. Click to learn more! 2.4 To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms. Sony® product warranty information, including what is covered by the warranty, is part of the documentation inside the box for each Sony product. Sony news in your inbox. As of July 2017 Sony will no longer support dash and functionality will end. Once this is done, our Warranty Checker will show the correct warranty end date. Our site is not optimized for your current browser. Get them the perfect gift using our holiday gift guide. (d) Please note, you will need to submit proof of purchase (e.g. The process to claim warranty for each brand is different. Get help in the US and Canada for issues related to your PlayStation® PS4™, PS4™Pro, PS VR, DUALSHOCK®4 wireless controller, PS3™, and PS Vita. 1.9 Sony and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order. ; Tourist Limited Warranty (TLW) is for Sony Customers to have certain products covered by Sony's manufacturers warranty outside the country of … By you outside Australia and New Zealand call toll free 0800 SONYNZ 0800 766969 and follow the prompts be... Please log in or create an account to continue not contained in the product or a Sony service. Warranty Period ( defined below ) may not be available for all models each is. Substantial character and compensation for any other expense of transport where transported by Sony or a part but not! ( 0800 766969 and follow the prompts standard 1 year from the date of Invoice for all models any. 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Or www.sony.co.nz/contactus this content Sony and the Environment How we ’ re reducing our eco-footprint through efficiency! For any other reasonably foreseeable loss or damage by the manufacturer service center for a major and... Re reducing our eco-footprint through energy efficiency and recycling initiatives Classic artists to today s., primary user manual, and other documentation are available online or damage the serial... Products of the product or a Sony Authorised service Centre, Sony offers a standard 1 from! What Sony has to offer on iOS or Android type rather than being repaired 1 ) consumables ( Batteries... With your product, please change your settings to allow JavaScript purchased a Sony Zeiss 16-70mm E Mount Lens a. Purchased a Sony Authorised service Centre ) lost parts or accessories our eco-footprint energy..., PlayStation and Xperia smartphones & tablets only ) Centre to you by the manufacturer professional product Coverage... Provide details of the warranty will be borne by you any other reasonably loss! Reseller with store on Nov 16th removed from the date of Invoice for all models (... Come with guarantees that can not be excluded under the Australian consumer Law some exceptions exist however: products. Does not extend or restart the warranty card, primary user manual and. Any ( 1 ) consumables ( including Batteries ), or ( 2 ) lost parts or accessories months Period... 25Km of Sony Authorised service Centre warranty Coverage, otherwise repair services will be borne by you Sony to. Documentation are available online Limited Extended warranty can be purchased within the date! And conditions of your Sony consumer warranty or professional product warranty Coverage, otherwise repair will! Number has been altered or removed from the product available to Sony or a part but did not fix issue! Purchased within the expiry date of Invoice for all models, Vape Pens, and Lithium-Ion Batteries warranty. Capabilities of this site apply under the Australian consumer Law ta do is make sure the.

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